IT Support Specialist I

Job Description
Established in 1858 in Kansas, the Sisters of Charity live their mission in the spirit of their founders, St. Vincent de Paul, Louise de Marillac, and Mother Xavier Ross. The Sisters, as Gospel-centered women, share a tradition of responding to the needs of the time, ministering to the vulnerable and marginalized, and caring for the fragile Earth. They share their mission in partnership and collaboration with those committed to working for peace and justice.

Sisters of Charity of Leavenworth is seeking an IT Support Specialist I professional to join our team.

The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software to end users, including Sisters and employees. This position requires excellent problem-solving skills, strong customer service skills, and the ability to troubleshoot and diagnose complex technical issues. The ideal candidate will have experience with network administration, system administration, and IT security.

Responsibilities

• Update computer hardware inventory and assist with hardware lifecycle management.
• Utilize software tools to ensure patch management across all client workstations.
• Provide basic technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by utilizing Help Desk Ticketing software.
• Respond to queries either in person, over the phone, or via email.
• Ask questions to determine the nature of a problem.
• Install and modify computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with users to ensure issues have been resolved.
• Other duties as assigned.

Job Duties:

• Assist with physical arrangements of archival materials to include foldering, filing, boxing, and labeling, as well as compiling and writing descriptions of archival collections.
• Catalog collections using PastPerfect database.
• Prepare archival catalogs and finding aids.
• Assist in outreach via digitizing content, working on physical and online exhibits, and web-based outreach.
• Assist in providing reference service including responding to research requests online and in-person.
• Assist in digitizing collections for reference, access, and preservation.
• Other related duties as assigned.

Qualifications:

• High School Diploma required.
• Ability to multi-task and prioritize work to meet deadlines.
• Excellent written and verbal communication skills.
• Well-organized and detail-oriented.
• Proven problem-solving skills.
• 1-year computer helpdesk experience preferred.
• Experience with Audio/Visual equipment is a plus.
• Preferred experience with the following:
• Microsoft Office Suite
• Microsoft Windows Operating Systems in an Active Directory domain environment
• Familiarity with computer hardware pertaining to installing new computers and peripherals and transferring user data.
• Printer installation.
• Supports the SCL philosophy of caring, compassion, and concern.

Physical Requirements:

• Ability to perform sedentary work, sitting at a desk and/or typing for long periods of time.
• Ability to bend, stoop and reach.
• Requires the ability to lift, carry and push up to 25 lbs.
• Ability to work in confined spaces.

EOE

To Apply:
Please send resume along with salary requirements to recruiting@scls.org

We are committed to ensuring the diversity of our team. While not a minimum or mandatory qualification, we strongly encourage candidates of color, those who identify as Native American, women, people of low-income backgrounds, and those who are differently-abled to apply for this role.